Phantom Dialogue deploys intelligent AI voice agents for outbound and inbound calling — built for scale, compliance, and results across the US and Australia.
Our voice agents handle high-volume outreach and inbound queries with human-like conversation — so your team focuses on what matters most.
Deploy scalable outbound campaigns for lead qualification, appointment setting, and follow-up — running 24/7 without fatigue.
Ultra-low latency AI voices with dynamic conversation flow, objection handling, and real-time intent recognition.
TCPA-compliant (US) and ACMA/Do Not Call Register-compliant (AU) with automatic DNC scrubbing and consent management.
Call transcripts, sentiment analysis, conversion tracking, and ROI dashboards — all in one platform.
Native connectors for Salesforce, HubSpot, and custom APIs. Outcomes sync automatically back to your systems of record.
Go from brief to live campaigns in days — not months. Custom scripts, voice personas, and call flows built for your brand.
We operate under strict regulatory frameworks in both jurisdictions. Every campaign is built with legal compliance at its core — not bolted on after.
Your privacy matters to us. This Privacy Policy explains how Phantom Dialogue Pty Ltd ("Phantom Dialogue", "we", "us", or "our") collects, uses, discloses, and protects personal information in connection with our AI voice calling services ("Services"). This policy applies to our website at phantomdialogue.ai and all associated services.
Phantom Dialogue operates an AI voice calling platform serving businesses in the United States and Australia. We are the data controller and data holder for information processed through our platform.
For Australian privacy matters, our Privacy Officer can be reached at the email address above. Complaints may also be directed to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We use the information we collect for the following purposes:
Our processing of personal information is supported by: your consent (where required, e.g. marketing); performance of a contract with you; our legitimate interests in operating and improving our business; and compliance with legal obligations including the TCPA, FTC regulations, and applicable state privacy laws.
We collect, hold, use, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). Our legal grounds include: your consent; necessity for the performance of a contract; our legitimate interests; and compliance with applicable Australian laws including the Telecommunications Act 1997 and Spam Act 2003.
Important Notice: Phantom Dialogue provides AI voice calling technology. Calls placed through our platform may be made or assisted by artificial intelligence. Where required by law, parties are notified at the start of each call that they are speaking with or being assisted by an AI system.
Calls made through our platform may be recorded for quality assurance, compliance, training, and transcription purposes. We comply with all-party and one-party consent requirements applicable in each jurisdiction:
Recording disclosure requirements vary by state. In states requiring all-party consent (e.g., California, Florida), our platform provides disclosure at the commencement of each call. Clients are required to ensure compliance with applicable state wiretapping and eavesdropping laws.
Under the Telecommunications (Interception and Access) Act 1979 and state-based listening devices legislation, we provide appropriate disclosures before recording calls. Our platform is configured to comply with the stricter consent requirements where applicable.
Our clients are required to obtain prior express written consent from called parties before using our platform for autodialled or prerecorded calls to mobile numbers, and for telemarketing calls. We maintain records of consent and provide DNC (Do Not Call) scrubbing services.
Our platform includes automatic scrubbing against the Australian Do Not Call Register maintained by the ACMA. Clients must not use our platform to call numbers registered on the DNC Register except where a valid exemption applies (e.g., existing business relationship, express consent).
We do not sell your personal information. We may share information in the following circumstances:
All third-party service providers are bound by contractual data protection obligations consistent with applicable law.
We retain personal information only for as long as necessary for the purposes described in this Policy or as required by law:
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) as amended by the CPRA. Residents of other states may have similar rights under applicable state laws (Virginia VCDPA, Colorado CPA, etc.):
If you have received a call through our platform and wish to be added to a Do Not Call list, please contact us at admin@phantomdialogue.ai or call the number provided during the call. You may also register your number at donotcall.gov.
To submit a request, contact us at admin@phantomdialogue.ai. We will respond within 45 days (extendable by a further 45 days with notice). You may designate an authorised agent to make requests on your behalf.
If you are located in Australia, you have the following rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles:
You may register your number with the Australian Do Not Call Register at donotcall.gov.au. Our platform automatically scrubs registered numbers before campaign calls are placed.
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us first at admin@phantomdialogue.ai. We will respond within 30 days. If unsatisfied, you may escalate to the OAIC at oaic.gov.au or call 1300 363 992.
Our website uses cookies and similar technologies to operate and improve our website. Types of cookies we use:
You can manage your cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect website functionality.
We implement industry-standard technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, and destruction. These include:
Data Breach Notification: In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required under applicable law, including the Notifiable Data Breaches (NDB) scheme in Australia (Privacy Act 1988, Part IIIC) and applicable US state breach notification laws.
As we operate in both the United States and Australia, your information may be transferred between jurisdictions. We take steps to ensure that any cross-border transfer of personal information complies with applicable law, including APP 8 (Australia) and applicable US state requirements.
Where personal information is transferred internationally, we ensure appropriate safeguards are in place, such as contractual protections with the recipient.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will promptly delete it. If you believe we hold personal information about a child, please contact us at admin@phantomdialogue.ai.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date, and where required by law, by direct notification. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated policy.
Previous versions of this policy are available on request.
Please read these Terms and Conditions carefully. By accessing or using the Phantom Dialogue platform or services, you agree to be bound by these Terms. These Terms constitute a legally binding agreement between you ("Client", "you", or "your") and Phantom Dialogue ("we", "us", or "our"). If you do not agree to these Terms, do not use our Services.
Phantom Dialogue provides an AI-powered voice calling platform that enables Clients to conduct automated and AI-assisted telephone campaigns. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Services during the Term for your lawful business purposes.
We reserve the right to modify, update, or discontinue any aspect of the Services at any time with reasonable notice. We will endeavour to provide at least 30 days' notice of material changes to the Services.
To access the Services, you must register an account and provide accurate, complete, and current information. You agree to:
You represent and warrant that you have the authority to enter into these Terms on behalf of the entity you represent.
You are solely responsible for ensuring all campaigns you conduct using our Services comply with all applicable federal, state, and local laws in every jurisdiction where you call. Phantom Dialogue provides compliance tools to assist you, but we are not responsible for your compliance failures.
You agree to:
The Telephone Consumer Protection Act (47 U.S.C. § 227) imposes significant restrictions on automated and AI-assisted calling. You acknowledge and agree:
Where applicable, you will comply with the FTC's Telemarketing Sales Rule (16 C.F.R. Part 310), including restrictions on deceptive and abusive practices, disclosure requirements, and recordkeeping obligations.
Many US states have enacted telemarketing, wiretapping, and privacy laws that may be more restrictive than federal law. You are solely responsible for identifying and complying with all applicable state laws in each state where you call, including but not limited to California (CCPA, Invasion of Privacy Act), Florida, Illinois, and Washington.
Effective regulations require disclosure that a call is AI-generated or AI-assisted. You will ensure all campaigns include appropriate AI disclosure at the commencement of each call as required by applicable law, including the FCC's rules regarding AI-generated voices.
You must not use our Services to call numbers registered on the Australian Do Not Call Register except where a specific exemption applies. Phantom Dialogue provides DNC Register scrubbing as part of the Services, but you are responsible for ensuring your campaigns comply. Exemptions include calls made with the express consent of the registered person or calls to an existing contractual relationship — you must assess whether any exemption applies.
You will comply with all applicable telecommunications laws and ACMA guidelines, including:
Where you are a regulated entity under the Privacy Act, you must comply with the Australian Privacy Principles in respect of all personal information you handle through our platform, including the collection, use, and disclosure of Contacts' personal information.
Where applicable, you must comply with the Spam Act 2003 in respect of any electronic messages sent in connection with your campaigns.
You must ensure that called parties are informed that the call is AI-assisted or automated, consistent with Australian consumer protection laws and ACMA guidelines. You must not use our Services to deceive a called party into believing they are speaking with a human when they are interacting with an AI system and the called party sincerely asks.
You must not use the Services to:
We reserve the right to immediately suspend or terminate any campaign or account that we reasonably believe is in violation of these prohibitions.
Fees for the Services are as set out in your Order Form, pricing page, or as otherwise agreed in writing. You agree to:
We may suspend Services for non-payment with 7 days' notice. All fees are non-refundable except as expressly stated in these Terms or as required by applicable law (including Australian Consumer Law).
Nothing in these Terms excludes any guarantee, warranty, or right you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.
As between the parties, all intellectual property rights in the Phantom Dialogue platform, software, documentation, AI models, and Services vest in and remain with Phantom Dialogue. These Terms do not grant you any rights in or to the Phantom Dialogue IP other than the limited right to use the Services as expressly set out herein.
You retain all intellectual property rights in your Content. You grant us a limited licence to use your Content solely to provide the Services to you. You represent and warrant that your Content does not infringe any third-party intellectual property rights.
The handling of personal information in connection with the Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. In addition:
The Services are provided "as is" and "as available." To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by applicable law, our total aggregate liability to you arising out of or in connection with these Terms or the Services will not exceed the greater of: (a) the fees paid by you to us in the 3 months preceding the claim; or (b) AUD $500 / USD $500.
We will not be liable for any indirect, incidental, special, consequential, or punitive damages, loss of profits, loss of data, or loss of business opportunity, even if advised of the possibility of such damages.
Nothing in this Section limits any liability that cannot be excluded or limited under the Australian Consumer Law or any other applicable non-excludable statutory guarantee. Where applicable, our liability for breach of a non-excludable guarantee is limited to, at our option, re-supplying the Services or paying the cost of having the Services re-supplied.
You acknowledge and agree that you are solely responsible for regulatory compliance and that we have no liability for any fines, penalties, damages, or claims arising from your failure to comply with TCPA, ACMA regulations, Do Not Call requirements, or any other applicable law.
You agree to indemnify, defend, and hold harmless Phantom Dialogue and its officers, directors, employees, agents, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
These Terms commence on the date you accept them and continue until terminated. Either party may terminate these Terms:
Upon termination, your access to the Services will cease. We will retain and handle your data in accordance with our Privacy Policy and applicable law. Provisions that by their nature should survive termination (including Sections 9, 11, 12, and 14) will survive.
These Terms are governed by the laws of New South Wales, Australia. You and we agree to submit to the non-exclusive jurisdiction of the courts of New South Wales for the resolution of any dispute. Before commencing proceedings, both parties agree to attempt in good faith to resolve disputes through senior management negotiation for 30 days.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute shall first be subject to good faith negotiation for 30 days. Unresolved disputes shall be submitted to binding arbitration under the AAA Commercial Arbitration Rules. The arbitration shall take place in Delaware. Nothing in this clause prevents either party from seeking injunctive relief in a court of competent jurisdiction. Class action waiver: you agree that any dispute will be resolved on an individual basis and not as a class action.
These Terms, together with the Privacy Policy and any Order Form, constitute the entire agreement between you and Phantom Dialogue regarding the Services and supersede all prior agreements.
We may amend these Terms from time to time. Material changes will be communicated with at least 30 days' notice. Continued use of the Services after the effective date of changes constitutes acceptance.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.
Neither party will be liable for delays or failures in performance resulting from events beyond their reasonable control.